Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Most orders are prepared within 1 to 3 business days after payment is confirmed. Processing may take longer during

holidays, periods of unusually high order volume, or for special-order items.

TRANSIT TIMES

Delivery timing depends on the destination, carrier, and service selected. Any delivery date shown is an estimate

rather than a guarantee. Weather, carrier interruptions, address problems, and other circumstances outside Kramer

Automotive's control may affect transit time.

SHIPPING CHARGES

Shipping charges are based on package dimensions, weight, destination, and service level. Complete wheel and tire

packages may require ground, oversized, or freight service.

INSPECTING YOUR DELIVERY

Inspect every package promptly after it arrives. If a carton shows visible damage, photograph it before opening and

retain all packaging materials. Shipping damage must be reported to Kramer Automotive within 48 hours of delivery.

ADDRESS ACCURACY

Customers must provide a complete and correct shipping address at checkout. Kramer Automotive is not responsible

for loss, delay, or return caused by inaccurate or incomplete address information. Additional shipping or redelivery

costs caused by an address issue may be charged to the customer.

CARRIER DELAYS OR LOST PACKAGES

After a shipment is accepted by the carrier, routing and delivery timing are managed by that carrier. When possible,

Kramer Automotive will assist the customer with the carrier's claim process for a delayed or missing shipment.