Refund policy

RETURN & REFUND POLICY

RETURN WINDOW AND ELIGIBILITY

A return request must be made within 14 calendar days after delivery. To be eligible, wheels and tires must remain

unused and in the condition in which they arrived. Products that have been mounted, balanced, installed, driven on,

modified, scratched, or otherwise damaged are not eligible for return.

The buyer is responsible for confirming fitment before ordering, including wheel diameter, width, bolt pattern, offset,

tire size, and vehicle compatibility.

ITEMS NOT ELIGIBLE FOR RETURN

• Wheels or tires mounted or installed after delivery

• Tires used or driven on after receipt

• Special-order merchandise

• Customized wheel and tire packages

• Products altered or damaged after delivery

• Returns sent without prior approval

REFUNDS

After an authorized return is received, Kramer Automotive will inspect the merchandise and notify the customer

whether the refund has been approved. Approved refunds are returned to the original payment method. Original

outbound shipping charges are not refundable.

Return shipping is the customer's responsibility unless Kramer Automotive shipped the wrong product or made

another error with the order.

DAMAGED OR INCORRECT ORDERS

Contact Kramer Automotive within 48 hours of delivery if an order arrives damaged or does not match what was

purchased. Include clear photographs of the product, outer packaging, shipping label, and any visible damage. Claims

made after the 48-hour reporting period may not qualify for a refund or replacement.